Support Center

Need help? We're here for you! Our super-friendly customer support team is always available, 24/7, to answer your questions and resolve any issues. We're passionate about making your PayMeter experience amazing.

Frequently Asked Questions

How do I get my meter’s bank account number?

To get your meter’s account number

Dial *7006*11*YOUR METER NUMBER# or *7006*11# on your mobile phone.
– Enter your meter number (you can find this on your physical meter or recent electricity bill)
– Your PayMeter account number will be sent to your phone via SMS.

How do I purchase an electricity token using meter’s bank account number?

– Transfer money from anywhere to your meter’s bank account number (If you don’t have a PayMeter account number, dial *7006*11# and follow the steps to get one assigned)
– Your token will be generated immediately after payment confirmation.
– The system will send the token via SMS to your phone and to your registered email.
– Enter the token into your physical meter to update your electricity balance.

How can I retrieve my electricity token if I don’t get an SMS?

To retrieve your last tokens issued using USSD:

– Dial *7006*11# on your mobile phone.
– Select: last token issued .
– Your last 3 tokens will be displayed on your screen.

To unlink your meter, follow the following steps:

– Dial *7006*11# on your mobile phone.
– Enter meter number
– Select Unlink Meter
– A message will be displayed indicating your meter has been successfully unlinked.

How do I add a new meter to my phone number?

To add a new meter to your phone number:

– Dial *7006*11# on your mobile phone.
– Enter your meter number (found on your physical meter or recent electricity bill) and press send.
– Select the “Add Meter” option.
– Your meter’s Account Number will be sent to your phone via SMS.

How do I get the receipt for a token Purchase?

– After your token purchase, check for a confirmation message containing transaction details, on your registered phone number / email which serves as your receipt.
– Look for a SMS notification from Paymeter with the transaction ID and purchase amount.
– If you didn’t receive a confirmation or need a formal receipt, dial or contact Paymeter’s Customer Support with your transaction date and amount.